Privacy Policy

Introduction

Smp Bullion and Diamonds LTD is committed to protecting your privacy. We will only use the information that we collect about you lawfully, in accordance with the Data Protection Act 1998. The information we hold will be accurate and up to date, showing the most recent information that we have about you and your company. The personal information that we hold will be held securely in accordance with the law.

By trading with SMP Bullion and Diamonds LTD or by using www.smbullionanddiamonds.co.uk you are accepting and consenting to the practices described in this document.

Why information do we collect about you?

We collect information about you for two reasons: firstly, to process your order in an efficient and timely manner and second, to provide you with the best possible service. The type of information we will collect about you includes, but is not limited to:

your name
address
email address

How do you get my consent?

When you provide us with personal information to complete a transaction, place an order, arrange for a delivery or return a purchase, we imply that you consent to us collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How Do I Withdraw My Consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at sales@smpbullionanddiamonds.co.uk.

 SMP Bullion and Diamonds Store

Our store is hosted on the Quras Digital LTD server which provides the online e-commerce platform.

Your data is stored through the Quras Digital LTD data storage, databases and the general Quras Digital LTD application. Quras Digital LTD stores your data on a secure server behind a firewall.

Third-party Services

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Security

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

Cookie Policy

We use cookies on our website. Cookies are small data files that your browser places on your computer or device. A cookie itself does not contain or collect personal information about you or your use of the web. However, when you visit a website the cookies on your computer or device can enable the website to deliver a more tailored service or experience – for example, by remembering your product choices or preferences.

Why cookies are used

Cookies are used in order to remember your choices and preferences, to give you a better user experience by improving our website and for providing content more accurately suited to your needs.

This means cookies are used in order to remember:

  • Your shopping basket: If cookies are not activated, the shopping basket and other features may not work properly.
  • Your browser settings: This includes information such as your browser type and installed plug-ins, helping us provide the best browsing experience by ensuring compatibility with videos and graphics.
  • Your language and region choice: If you choose English as your preferred language, it will be the default for future visits.
  • Your movement on and usage of our website: We collect statistical data, not personal data, to optimise the website and enhance your experience.
  • Transaction Facilitation: They facilitate transactions and allow us to provide a personalised web experience with relevant product recommendations.
  • Customer Experience Enhancement: To tailor and enhance your experience while navigating our website.
  • Secure Login: To enable secure login to “My Account,” allowing access to features like order details and payment management.
  • Device Recognition: To identify the device you are using for a seamless experience.
  • Shopping Cart Storage: To save the content of your shopping cart as you explore the site and complete transactions.
  • Site Usage Logging: To log areas of the site you visit, products viewed, time spent, and purchases made, aiding in improving user-friendliness and service quality.
  • Traffic Distribution: To evenly distribute site traffic across platforms for optimal content delivery speed.
  • Re-marketing: For re-marketing, showing relevant related products when visiting other websites, often via third-party services like advertising networks.

Want to get rid of cookies or change your cookie settings?

Most browsers automatically accept cookies. You can prevent cookies from being stored on your computer or device by setting your browser to not accept cookies. Some browsers provide a private browsing mode where cookies are always deleted after a visit.

The exact instructions for changing your cookie settings can be found in the ‘Help’ section of your browser. You can delete cookies already on your computer or device at any time. If you choose not to accept cookies at all, you can still visit our website, however, when cookies are disabled, we cannot guarantee an optimum experience and there may be content that is not available.

In addition to the cookies set by Google Analytics, this plugin will create a session based cookie containing a single “true” or “false” value, reflecting your choice.

Changes To This Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

Questions And Contact Information

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information email sales@smpbullionanddiamonds.co.uk.