Return & Refund Policy

Returns Policy:

SMP Bullion and Diamonds DOES NOT ACCEPT RETURNS OR ISSUE REFUNDS FOR ANY REASON, however we do allow one (1) exchange within 14 days of the arrival date. In the event you are dissatisfied with your order, we will exchange your item for one of equal or greater value, where there will be a charge for the difference in cost.

Diamond Jewellery items are only to be exchanged with other diamond jewellery items and are NOT to be exchanged for credit or any other products or services we provide. Please get in contact with further instructions on how to proceed with exchanges.

Any other products and services are non-refundable and non-exchangeable.

If you are sending back an item due to a manufacturer fault, you must make sure to include any packaging or paperwork that was sent to you with the item, in the parcel that you are returning with the item. You must insure the parcel for the full price of the item, as SMP Bullion and Diamonds is NOT liable for any loss or damages that occur during shipping.

You will be contacted when we receive the item, and from there the item will be thoroughly quality checked to ensure that there is no damage to the item or any excess wear and tear from the 14-day period. All items are to only be returned in the original condition that they were sent in.

Shipping Exchanges:

To ship an item back that is being exchanged, it MUST be posted to: 41 Northampton Street, Birmingham, B18 6DU. You will be responsible for the shipping costs, and the item must be fully insured for the full price of the item. SMP Bullion and Diamonds is not held liable for any damages that occur during shipping or any loss during shipping.